IRCTC to soon introduce a voice-based e-ticket booking feature

Indian Railway Catering and Tourism Corporation (IRCTC) is reportedly going to introduce a new ticket booking feature for easier and quicker online ticket booking. IRCTC’s upcoming voice-based e-ticket booking feature will make the online reserved ticket booking process easier and quicker.

Accordion to reports, the IRCTC is currently pilot testing the feature on its ‘Ask Disha’ Artificial Intelligence (AI) platform. Ask Disha platform’s latest feature Digital Interaction to Seek Help Anytime” is currently under trial. It will enable customers to use voice commands throughout the entire online ticketing booking process.

IRCTC voice-based e-ticket booking feature 

The first phase of the trial has reportedly been successful. IRCTC is expected to roll out the feature soon after a few more steps of trial are conducted. The report claims that IRCTC may introduce the AI-powered voice-based ticket booking feature on the Ask Disha online ticket booking platform within the next three months.

For those who don’t know Ask Disha is a special program designed by IRCTC to answer passengers’ queries. The program is available on IRCTC’s official website. IRCTC has developed the Ask Disha platform with the help of a Bengaluru-based startup named CoRover Pvt. Ltd. In October 2018, IRCTC introduced the AI-based ticket-booking platform for users.

Hoe to use voice-based e-ticket booking feature in Ask Disha

Currently, Ask Disha allows customers to book tickets and seek support for other services via an OTP verification log-in. Users can use the feature without the need to log in with their IRCTC UserID and password. The AI-powered e-ticketing feature is also expected to enhance IRCTC’s backend infrastructure. With this feature, IRCTC’s per-day online ticket booking capacity will also be improved.