Bhubaneswar: The 2nd day of the Collectors’ Workshop on Citizen Centric Service Delivery being held here at the State Secretariat Conference hall was devoted towards deliberations on 5 priority services.
The Collectors of 30 districts organized into 5 different groups, each assigned with one topic, made thorough deliberations under the guidance of one moderator for each group.
Various facets of service delivery at field level in the sectors like municipal services, skill development, youth services, construction workers’ welfare, public service delivery under ORTPS, health services and Govt hospitals were deliberated in 5 different conference halls of the secretariat. The groups also suggested ways & means for bridging the gaps and making the service delivery hassle free for the citizens.
The groups presented their suggestion to the Govt in the 2nd session held at 3rd floor conference hall in the presence of Chief Minister Sri Naveen Patnaik, senior members of State Cabinet, Chief Secretary, Development Commissioner, Additional Chief Secretary, Principal Secretary and Secretaries of various departments.
The groups deliberating on Construction Workers’ Welfare gave many useful suggestions. They gave the suggestions like universal registration of the construction workers across all blocks and districts so that they can access to services from anywhere in the State, decentralized sanction of benefits to the construction workers at the district level, registration of the workers on the basis of their self certification, introduction of back ward survey from students to the parents, one month state wide intensive campaign for awareness and registration of the workers etc.
It may be pertinent here to mention that Govt has made provisions for 11 different kinds of packages and assistances for construction workers. These include accident package, education benefit, medical treatment for ailments, maternity benefit, skill upgradation, tools & safety assistance, marriage assistance, bicycle assistance, death benefits and funeral assistance etc.
The group deliberating upon health services and hospitals suggested engagement of multipurpose lab technicians who can undertake various types of pathological tests, involving private players on PPP mode for running of the high cost diagnostic machines, online portal for monitoring of clinical establishments, adoption of mechanized cleaning in hospitals, providing revolving fund to GPs for sanction under Harischandra yojana, use of technology for raising alert and real time response system in hospitals , state wide campaign on effectiveness of Niramaya medicines, live messages from the people who have tested the effectiveness of Niramaya medicines, creating community resilience through active volunteer groups in the epidemic prone areas etc.
Available data show, as of now 570 types of medicines have been brought under the orbit of Niramaya medicines out of which 203 type of medicines are being supplied centrally. The Chief District Medical Officers have been provided funds to purchase other types of medicines as per their requirement at district levels. Similarly, the groups deliberating on urban services, youth welfare and skill development also made many useful suggestions.
Replying to the media query after the session, Chief Secretary Sri Aditya Prasad Padhi said that the suggestions given by groups are very useful. The suggestions are also being collected from cross sections of the population through web portal. As of now, around 160 suggestions on various sectors have been received from the people through this portal.
Sri Padhi added that these groups would further work to consolidate all these suggestion and develop those to an actionable agenda. Govt would consider this actionable agenda and issue the general guideline for making the delivery of services citizen centric.