Consumer court fines Swiggy and Cuttack restaurant for duping man
Swiggy and Biriyani Box have been fined by the consumer court for duping a customer who had ordered Chicken kebabs using the delivery service.
Cuttack: Food delivery business Swiggy has been fined by the consumer court for duping a customer who had ordered Chicken kebabs using the delivery service. The consumer court has ordered that Rs 20,000 should be given to the customer as compensation within one-month along with the legal expenses that amount to Rs 10,500.
According to the reports related to the incident, Purnachandra Dalai who resides in the RPF bungalow at Station bazaar in Cuttack had ordered Tangdi Chicken Kebab from Biriyani Box in Buxi Bazaar using the Swiggy app on September 8,2019. While two pieces of Tangdi Chicken Kebabs cost Rs 179, due to the 60 per cent off offer that was active that day, they cost him Rs 89. However, when the order was delivered to him, he discovered that the parcel contained only one piece of Tangdi Chicken Kebab instead of the expected two pieces.
Even though he had contacted both the customer care service as well as the restaurant, neither of them took any step. Without any other option, he was forced to approach the consumer court.
Chairman of the consumer court in Cuttack district, Mr Debasish Nayak and member, Mr Shivanand Mohanty heard the case and penalised both Swiggy and the restaurant, Biriyani Box.
Lawyers B.K. Singh, and padmalochan Rout were presenting the case in court on behalf of Purnachandra Dalai.
Kalinga AI
19/6/2023 I have order burger 99 and pay from Google pay 335 rs money deduct from my account but it’s show payment failed and then msg came on my mobile if money deduct it will pay back then costomer care boy called me and said to download All task app from play store and share screen record I was did that then he said to me to open Google pay so I was disconnected the cll and then costomer care hacked my mobile and he send abused msg on my family wtup group he tag my photo to the name of chotiya he hamper my image to my family iwas very upset for that he doesn’t pay my money back but they hamper my image