In a recent incident, an Indigo passenger raised a complaint against the airline saying that the crew refused to serve food to his 6-year-old child only because they were expected to serve the corporate clients first.
Dr. OBGYN, the passenger who complained, took to his Twitter handle to share his experience with the airlines. He tweeted, “The great IndiGo6E experience: My six-year-old kid was hungry. Requested the cabin crew to give her any food available, and willing to pay for it.”
He further pointed out that even after multiple requests, the cabin crew maintained that they were supposed to serve the corporate clients first.
He further wrote,“My daughter kept crying during the whole flight but they (the cabin crew) didn’t serve (food to her).”
The great @IndiGo6E experience :
My 6yo kid was #hungry. Requested cabin crew to give her any food available, willing to pay for it. On repeated requests also they #refused saying they will serve corporate clients first. She kept crying whole flight😡but they didn’t serve
— Dr. OBGYN (@drnngujarathi) June 19, 2022
To this, the airline replied back saying, “Sir, we understand what you must have gone through. Hope she is fine now. We’ll certainly look into it and will connect with you tomorrow during working hours at your registered number.”
However, social media users had mixed reactions to the incident. While a portion of internet agreed to the cabin crew being insensitive, the other half went ahead to say that the parents should have carried emergency food for their child.
Have a look at some of the responses:
Surprised. Indigo is wrong. What are you as a parent. You had many options. pre book with airline. Carry some biscuits for your own child. We always do that. My child is my responsibility not of the whole world
— g naveen chandra rao (@CoolGNaveen) June 19, 2022
See that’s the business model of low cost airlines. You literally pay for just the ticket and nothing else. I’m okay having to pay for food and water in-flight, but to refuse saying they’ll serve corporate clients first while a child goes hungry is insensitive to the core.
— Kshitij Mathur (@mathurk83) June 20, 2022
This incident comes around a month after the airlines went under DGCA Scanner after denying boarding to a specially-abled child, saying that he was a ‘potential risk’ to the other passengers. However, the airlines had apologized for the incident soon after.
Ms Kalinga