This is how you can easily find your lost or stolen phone through CEIR portal  

Now you can easily get back your lost or stolen mobile phones through the website of the Central Equipment Identity Registry (CEIR).

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Have you lost your phone or did anyone steal it? Do not worry about either of the cases. Because, the Department of Telecommunications (DoT) of the Central government has implemented the Central Equipment Identity Registry (CEIR) with the aim to curtail the counterfeit mobile phone market and discourage mobile phone theft, protect consumer interest and facilitate law enforcement authorities for lawful interception.

CEIR, which connects to the IMEI database of all the mobile Operators, acts as a central system for all network Operators to share blacklisted mobile devices so that devices blacklisted in one network will not work on other networks even if the Subscriber Identity Module (SIM) card in the device is changed.

Know more details about the services:

How to register a complaint?

To register a complaint, follow the given procedures: –

  • Fill out the Complaint Registration Form.
  • After submitting the form, a unique Complaint ID will be generated.
  • The form details will be mailed to your given mail ID as well.
  • Save the Complaint ID and Registered Mobile Number for further use.

How to check complaint status?

  • To check the complaint status, follow the given procedures: –
  • Fill the Complaint ID and registered mobile number in the Complaint Status Form.
  • A 6-digit OTP will be sent to registered mobile number. Confirm the OTP received.
  • Submit the form and the Complaint Details will be available to you.

When to block your phone’s IMEI?

  • The user should block the IMEI of their phone if it has been lost/stolen.
Also Read: Cuttack: Five Mobile Phones Allegedly Looted Inside Mo Bus

How to block a lost/stolen phone?

The user can block the phone’s IMEI by any one of the following means:

  • Through a form submitted on this website. The procedure to do it is as follows: –
  1. File a report with the police, and keep a copy of the report.
  2. Get a duplicate SIM Card for the lost number from your telecom service provider (eg, Airtel, Jio, Voda/Idea, BSNL, MTNL etc.). This is essential because you will need to provide this as the primary mobile number (OTP will be sent on this number) while submitting the request for blocking your IMEI.
    Note: As per TRAI’s regulation, SMS facility on re-issued SIMs is enabled after 24 hours of SIM activation.
  3. Get your documents ready – a copy of police report and an Identity Proof must be provided. You can also provide the mobile purchase invoice.
  4. Fill out the request registration form for blocking the IMEI of lost/stolen phone, and attach the required documents.
  5. After submitting the form, you will be given a Request ID. The same can be used for checking the status of your request and for unblocking the IMEI in the future.
  • Through State Police.

Note: If the user receives the message “Request already exist for IMEI *** and mobile number *** with FirNo = *** on *** by Delhi police.” after submitting the blocking request, it means that the request for their IMEI and mobile number already exists in the CEIR system through Delhi police.

What happens after the user blocks their phone’s IMEI?

  • After the successful submission of blocking request, the user’s phone is blocked within 24 hours. After the phone has been blocked, it cannot be used on any network across India.
    Note: This does not prevent the police from tracking the lost/stolen phone.

When to unblock your phone’s IMEI?

  • The user should unblock the IMEI of their phone only if it has been found and is in possession of the user.

How to unlock a blocked phone?

  • To unblock a lost/stolen phone’s IMEI, the user has to report to local Police that it is found. After that user can unblock the phone by any one of the following means:
  • Through a form submitted on this website. The procedure to do it is as follows: –
  1. Fill out the request registration form for unblocking the IMEI of found phone.
  2. After submitting the form, the IMEI will be unblocked.

Note: If the user has registered the blocking request with Delhi Police, they will have to approach Delhi police to register the unblocking request for their phone.

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