The Department of Posts has launched “Interactive Voice Response (IVR)” facility for Post Office Savings Bank (POSB) account customers, using which they can call on IndiaPost toll-free number for various National Savings Schemes can avail the services 18002666868 through their registered mobile number.
The POSB account holders can use the new IVR service to perform a variety of services on their account, including account balance enquiry for all schemes, blocking of ATM cards, savings Transaction inquiry for accounts (SB/PPEF/SSA), includes transaction inquiry for the period. Deposit accounts (TD/RD/SCSS/MIS/KVP/NSP), issue of new ATM cards, interest earned on a specific small savings scheme and much more.
According to the circular issued by the department, customers with small savings schemes like PPF, NSC (PPF, NSC) etc. can use the IVR facility by dialing India Post’s toll-free number 18002666868. Customers can call from their registered phone number. Take advantage of the service.
You can call toll free number
The post office has given information about this by issuing a circular. You can also get detailed information about small schemes of post office through IVR. For this, you just have to call the toll free number 18002666868 of the post office from your registered mobile number and here you will get all the information.
Know how to check balance?
Apart from this, customers having savings account can also take advantage of this facility. In this you will get many types of options. If you want information in Hindi then you have to press 1 for that. On the other hand you have to press 2 to get information in English. Apart from this, 5 has to be pressed to know the account balance of any scheme. After that you have to press the account number and then the hash tag (#).
How can I block the card?
Apart from this, if you want to block any of your cards, then for that you have to press the 6 button. After this, you have to enter your card number and then account number. After this the customer has to enter IT and press the number 3.
Do this work for banking services
Apart from this, you have to press 2 for any kind of banking service. At the same time, for other services, number 7 has to be pressed. You have to press 1 to get the information related to the savings account.
What is IVR facility?
It is an interactive voice response service (Post office IVR facility). It works on the voice commands of the customers. In addition, it is a direct way to solve customers’ problems. Through this, customers can clear all their confusions. In this, the answers to the questions of the customers will be found on the phone itself.
(Source: mytechnicalvoice.com)
Ms Kalinga