Hexaware launches Tensai for reasoning Ops’ platform; stock rallies 7%
Moving past traditional pre-scripted scripts, the IT firm's new agentic AI technology analyzes live signals and corporate context to build self-healing enterprise systems.
Shares of Hexaware Technologies surged up to 7.02% during intraday trading today, hitting a high of ₹551 per share on the National Stock Exchange. The stock rally directly followed the global IT services provider’s announcement of its new artificial intelligence platform designed to transform enterprise IT operations. The stock gave back some of those early gains but was still in the black for the session.
The market is buzzing with the commercial release of Tensai for Reasoning Ops, the first generally available phase of the company’s larger Agentic ITOps infrastructure. This platform is different from traditional automation platforms that simply run pre-programmed code. It uses evidence-based AI agents that can analyse live operational signals and reason through complex corporate context. It is designed to continuously ingest information from configuration management databases, network topologies and dependency data ensuring that no automated action is recommended or taken without explicit context and human verification.
The fundamental objective of this rollout is to help Hexaware migrate enterprise IT management from a reactive paradigm to a self-healing ecosystem. The platform uses its intelligence to remove operational demand by fixing the root infrastructure problems before they impact operations, instead of focusing on how to solve system problems faster. Early industry benchmarks for the platform show significant efficiency gains, including a 25% to 40% reduction in Mean Time to Resolution, 35% to 45% reduction in manual interventions and up to an 18% reduction in overall cost-to-serve metrics.
