Air India says no to cancellation fees

New Delhi: Air India has decided that from May 1, if a customer wants to cancel his air ticket or make changes in it within 24 hours of booking, he will not be charged any fee, according to an airline document. However, this facility will be available only if the flight is scheduled at least seven days after the booking date.

A circular issued by Air India’s Chairman and Managing Director (CMD) on April 24 said, “It has been decided that for sale and travel, effective May 1, 2019, all domestic tickets will have the free look-in option for change and cancellation as prescribed by the DGCA.”

“The passenger has an option of cancelling or amending the ticket without any additional charges, that is cancellation or change fee is not applicable, when the same is done within 24 hours of ticketing,” it added.

Moreover, the circular stated that the facility “shall not be available for a flight whose departure is scheduled less than seven days from the booking date”.

“Beyond 24 hours of initial booking time, this option is not available and the passenger has to pay the relevant cancellation/change fees for amendment,” it added.

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