Ola Electric claims to have solved 99.1 percent of consumer complaints

Bangalore: Responding to the recent show-cause notice from the government Ola Electric has claimed that it has solved almost 99.1 percent of the consumer complaints.

In its official statement, Ola Electric said, “We wish to reiterate that Ola Electric has a robust mechanism to address complaints raised with respect to our vehicles. In fact, we wish to emphasise that out of 10,664 complaints received from the CCPA, 99.1 per cent were resolved to the complete satisfaction of the customer as per Ola Electric’s robust redressal mechanism.”

India’s Consumer Protection Authority received many complaints from unhappy customers regarding battery faults, sudden shutdowns and poor customer service. They had sent show-cause notice to Ola Electric asking them to explain. The National Consumer Helpline, which is operated by the Department of Consumer Affairs, has received around 10,644 complaints since September last year.

All the alleged complaints were about service issues related to Ola e-scooters. They have received around 3,389 complaints. The Complaints against Ola e-scooter have been filed between 1st Sept 2023 – 30th Aug 2024. It is worth mentioning that, over 3,000 people had complaint regarding the delays in providing service for its e-scooters. Almost 2,000 customers are still waiting for their new vehicles to be delivered after placing orders. And more than 1,400 customers have registered the complaints about the lack of services that were promised by the company. Ola Electric claims to have solved most of them.

The CEO Bhavish Aggarwal of Ola Electric claims that through ‘HyperService’ the company will train 1 lakh mechanics all over India. October 10 onwards the company plans to deliver quick service and solve consumer issues on priority basis.

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